Shipping & Returns
All products are subject to availability. We will notify you as soon as possible if any items you have ordered are not available
Orders placed before 2pm between Monday and Friday (except for Bank Holidays) will aim to be posted within 5 working days of your order, and will generally be posted within 24 hours.
Orders placed on Saturday or Sunday will not be posted until the next working day.
Orders will be dispatched using Royal Mail tracked 1st class delivery.
Full sized bottles of perfume will be posted using 1st class Royal Mail tracked delivery and will require a signature upon receipt.
Sample bottles will be posted using ordinary 2nd class postage and will therefore not require a signature. All items should be delivered within five working days.
We will do our utmost to dispatch your goods promptly, during busy periods, delays may occur.
We are unable to ship outside of the UK at present due to new rules regarding the sending of perfume as these are now classified as dangerous goods. However we are continuously working with stockists and suppliers in an attempt to find a cost effective way to ship our perfumes to other EU countries and internationally.
Full size bottles of perfume are posted using Royal Mail 1st class recorded delivery £5.00
Individual samples are posted using Royal Mail 2nd class postage £3.00 (a maximum of 4 per parcel).
We encourage you to use our sample service to avoid purchasing a full size bottle of a perfume you may not like. The sample service offers the freedom to try before you buy. We recommend that you kindly use this service. Refunds will not be made if you dislike a perfume.
If you receive faulty goods we will replace the goods for you as appropriate. The item should be returned to us complete with all the packaging and a brief note explaining the fault. Faulty goods should be returned to us using recorded delivery for your security and assurance. We will replace the goods and refund the cost of your postage. Please note that we will only replace the faulty item when we are in receipt of the faulty goods.
We cannot make refunds if you do not like a perfume. Please use our sample service so you can try before you buy.
Please send returns to 17 Stokewood Road, Bournemouth, BH3 7NA
*Important information regarding postal returns* Royal Mail have new labelling rules when posting perfume. These MUST be followed when posting perfumes within the UK. All returns MUST have the correct labelling on the outer box to be fully compliant with these rules. The outer packaging box you are returning the item in must display an ID8000 label (available at all post office counters) with the tick box completed accordingly. Failure to do so may result in your return being confiscated by Royal Mail whereupon we will accept no responsibility for your loss.
This returns and refunds policy does not affect your legal statutory rights under the Consumer Contracts Regulations, the Sale of Goods Act or any other relevant legislation.
If you are interested in this service, please contact me.
Separate terms and conditions apply and will be made available upon request. We ask for 50% of the total cost for this service to be paid prior to the consultation. The client will receive the bespoke perfume upon receipt of the outstanding balance. Payments for this service can be made via PayPal, bank transfer or cheque.
As the client has the opportunity to work closely with the perfumer no refunds will be given should the perfume not match the client’s expectations.